Customer service

Shipping

We ship to the Netherlands and Belgium. Your order is carefully packed and sent with track & trace.

Model opening the Eufra packaging
Netherlands
Delivered tomorrow

Ordered before 4 pm on working days.

Belgium
1–2 working days

Ordered before 4 pm on working days.

Costs

Netherlands Free from €50 · otherwise €6.95
Belgium Free from €50 · otherwise €9.95
Starter pack Always free shipping

How it works

  1. Order placed

    You'll receive a confirmation by email right away.

  2. Packed and shipped

    Order before 16:00 on a working day and it ships the same day. You’ll get a track & trace link.

  3. Delivered

    Shipping is via DHL or PostNL. Not at home? Your parcel will be left with the neighbours or at a pick-up point.

Good to know

Change of address? Email us as soon as possible at info@eufra.com. As long as your parcel hasn't shipped, we'll update it.

Weekends and holidays. Orders placed at the weekend or on holidays ship on the next working day.

Parcel not received? Check your track & trace first. Marked as delivered but nothing arrived? Get in touch and we’ll sort it out together.

Model opening the Eufra packaging

Still have a question?

We're happy to help. You'll hear back within 1 working day.